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Messaging your care team

You can message the care team any time through the HIPAA-compliant portal.

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Written by Support Live Vital

You can message the care team any time through the HIPAA-compliant portal. This is the primary way to reach us for adjustments, refills, questions, and support, and it keeps your health information protected.

Replies typically arrive within 24 hours, and often the same day. For non-clinical questions, you can also reach us at [email protected] or by phone at (801) 459-1129 during business hours (Monday to Friday, 8:00 AM to 6:00 PM MST, and Saturday, 9:00 AM to 2:00 PM MST).

If you are experiencing a medical emergency, call 911 or go to the nearest emergency room. The portal is not for emergencies.

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